CFPB Complaint

Campus Student Funding, LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-09-04T00:00:00

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My loan is through XXXX XXXX XXXX however in order to make payments you pay to XXXX XXXXXXXX XXXX. I am having trouble afford the minimum payments and the company will not lower payments, set up a better payment plan, nor change the due date. I contacted XXXX XXXX XXXX since they are the loan servicer, however you must leave a voicemail. For several weeks I have been contacting the company to see if they will extend my forbirence however I never receive a call back. I also emailed the XXXX XXXX XXXX however they have yet to contact me. My payment is due on the XXXX and Ive been trying to find a solution for my payment issue for weeks now without any help. XXXX XXXX XXXX says they can not help me at all and that if payment is late I will receive late fees, which Im trying to avoid. I have never missed one payment to this company so I dont have a deliquient account. If you can help me please contact me

Company: Campus Student Funding, LLC

State/Zip: IL 604XX

Company Response to Complaint: Untimely response

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 3010060

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

See also  Cascade Capital, LLC - CFPB Complaint

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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