CFPB Complaint

The Receivable Management Services Corporation – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-10-14T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: A supplier sent us an ice maker that we received damaged.

We contacted the supplier and they replaced the item and said they would make arrangements to pick up the damaged item.

XXXX XXXX ( XXXX ) came and picked up the item. We never spoke to XXXX or administered the pickup.

A few months later XXXX sent us an invoice for the shipment ; we contested it and reached out to the supplier to confirm. Both entities said they would correct it.

XXXX has since been harassing us for payment and involving other collection agencies who despite our supplying documentation, have continued to harass us regarding this erroneous charge.

I want to make sure it does not impact our credit standing or reflection of reliable payment history.

Thank you

Company: The Receivable Management Services Corporation

State/Zip: NY

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3045609

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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