Date Received: 2018-10-14
Product: Other debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: A supplier sent us an ice maker that we received damaged.
We contacted the supplier and they replaced the item and said they would make arrangements to pick up the damaged item.
XXXX XXXX ( XXXX ) came and picked up the item. We never spoke to XXXX or administered the pickup.
A few months later XXXX sent us an invoice for the shipment ; we contested it and reached out to the supplier to confirm. Both entities said they would correct it.
XXXX has since been harassing us for payment and involving other collection agencies who despite our supplying documentation, have continued to harass us regarding this erroneous charge.
I want to make sure it does not impact our credit standing or reflection of reliable payment history.
Company: The Receivable Management Services Corporation
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3045609
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