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I.C. System, Inc. – CFPB Complaint

By on November 12, 2018
Consumer Complaint Submission

Date Received: 2018-10-16T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: **Timeline of events DATE : XX/XX/XXXX I received a written notice in the mail dated XX/XX/XXXX from I.C. Systems informed me that there is a balance due in my name from XXXX XXXX XXXX XXXX XXXX in the amount of {$220.00}. The letter contained no date of service, itemized bill, address of the creditor, or the services rendered for the charges in question NOTE : Written notice was receivd from IC systems on XX/XX/XXXX approximately 35 days after the date written on the original letter – Consequently, I was not sufficient time to review and respond to the notice within 30 days.

DATE : XX/XX/XXXX I contacted the Toll free Number on the IC System notification letter XXXX and was connected to a representative named XXXX ( Employee No. XXXX ). XXXX informed me that according to the IC System records, the collections notice I received is listed as medical with a date of service XX/XX/XXXX. I explained that per my search on the internet, XXXX XXXX XXXX XXXX XXXX XXXX XXXX does not exist and appears to be an either fraudulent or illegitimate company. I informed XXXX that to my knowledge I received no medical treatment in XXXX and I have certainly never had any services rendered at XXXX XXXX XXXX XXXX XXXX XXXX XXXX I asked XXXX for the name of the doctor that I was allegedly treated by as well as the exact medical procedure performed ( XXXX, XXXX XXXX, testing, etc. ) XXXX told me that she did not have that information but that she would place a note in my file to request the itemized bill. XXXX gave me the telephone and account number of the creditor and advised to contact them for details.

Next, I called the number I was given ( XXXX ) XXXX. I spoke to a representative named XXXX in the billing department. XXXX informed me that I have reached the billing department for XXXX XXXX XXXX XXXX in XXXX XXXX, Maryland. XXXX confirmed that they have no record, date of service or charge due or charge due in my name for the year XXXX. I was told by XXXX, that my account is at a zero balance and no payment is due.

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Furthermore, XXXX informed me that they ( XXXX XXXX XXXX ) has no affiliation of XXXX XXXX XXXX XXXX, nor have they even heard or worked with such a company.

After the call I conducted a web search of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD and could not find any legitimate site on the world wide web.

Date : XX/XX/XXXX Incident : I called IC systems toll free number to describe my findings ( per incident on XX/XX/XXXX ). I spoke to two representatives. The first was XXXX ( employee no. XXXX ). XXXX was not attentive during the call and repeatedly cut me off mid sentence when I attempted to explain that I have been erroneously sent collections by a seemingly non-existent and or fraudulent company.

I asked to speak with a manager and was transferred to XXXX XXXX. XXXX informed advised me to send IC systems a written notice to request an itemized bill so that a hold will be placed on my account and that the collections notice would not reflect on my credit report.

Date : XX/XX/XXXX Incident : Contacted the billing office for XXXX XXXX XXXX XXXX XXXX and spoke to XXXX ( session no. XXXX ). Was told that there is no balance due on my account. XXXX also reiterated that XXXX XXXX XXXX XXXX XXXX is not affiliated with XXXX XXXX XXXX and they do not use I.C. Systems for their collection statements.

Date : XX/XX/XXXX I faxed and mailed a Debt Validation Letter to IC Systems requesting the following : 1. Identify the original creditor.

2. Copy of the original contract with electronic signature between IC System and the original creditor. 3. Name, Address ( street name, number, zip code, etc. ) telephone number and website URL of the
original creditor.

4. Original itemized bill from the creditor 5. Proof from IC systems response that you are licensed or bonded to collect debt in my State of residence Maryland.

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6. Complete Transaction History.

My request was for IC Systems to email the validation documents to me.

To date ( XX/XX/XXXX ) I have not received a response either from the original creditor or I.C. Systems.

Company: I.C. System, Inc.

State/Zip: MD 208XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3046962

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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