CFPB Complaint

BANK OF AMERICA, NATIONAL ASSOCIATION – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-11-01T00:00:00

Product: Other debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: This company has called my father-in-law and us repeatedly stating that we owe a debt from an overdrawn Bank of America account ( which we never had ). They leave threatening messages and were extremely abusive to us when we called them.

They also offered up my personal information without knowing who I even was, such as the last 4 of my social, my date of birth and my home address. They would have willingly given this to anyone who said they were me, which has to be in some violation of privacy laws at the very least.

I am fairly sure this company is a scam and is trying to dupe people into paying their outlandish claims by embarrassing them with repeated calls to family.

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

State/Zip: TX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3062950

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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