CFPB Complaint

Navient Solutions – CFPB Complaint ID 3028293

Consumer Complaint Submission

Date Received: 2018-09-24T00:00:00

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: From XX/XX/XXXX Fall Semester at XXXX university I had a loan with Salle Mae. The loan was approved and I went to school and sat in class. in XX/XX/XXXX my loan was taken back from me mid semester. I was informed by XXXX University That Salle Mae took back my loan after the financially clear date. I ended up back at home facing extreme loan debt while attempt to restart my education because most of my credits didn’t transfer over.

Salle Mae is missing that particular loan document to which I will need in court against Navient.

this is a formal complaint against Salle Mae, Navient and XXXX University.

I am entitled to all documents signed by me and my cosigner.

I have spent a month attempting to get the correct document from Navient and without this all documents are null and void.

I signed 4 documents considered loans with Salle Mae 3 approved and one approved anhen unapproved at a later date and pulled from my school XXXX at the time.

This is a document I will need in all cases against Navient and or Salle Mae.

Both parties are claiming they can not locate it.

Please assist as I will need the document as soon as possible.

Company: Navient Solutions, LLC.

State/Zip: NY 114XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3028293

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.


In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top