CFPB Complaint

Prince Parker & Associates – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-11-14T00:00:00

Product: Other debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I cancelled my service with XXXX on XX/XX/XXXX. In XX/XX/XXXX XXXX withdrew {$180.00}. When I called XXXX on XX/XX/XXXX to investigate they to told me the over withdrawal was their mistake and they would issue me a refund for {$120.00} I was promised a refund and as of today XX/XX/2018 after calling XXXX month After month I have not received my refund and now XXXX reps are disputing with me. I have a balance debt with XXXX for {$130.00} for terminating early but what about my refund? Why did they withdraw {$180.00}. On XX/XX/XXXX if I canceled my service on XX/XX/XXXX and I still have a balance debt with XXXX

Company: Prince Parker & Associates

State/Zip: CA 917XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3074591

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  ProCollect, Inc - CFPB Complaint



About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top
%d bloggers like this: