CFPB Complaint

U.S. BANCORP – CFPB Complaint ID 3070971

Consumer Complaint Submission

Date Received: 2018-11-09T00:00:00

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Over the last three months I have been trying to settle a debt with US Bank for a Line-of-Credit charge-off that is stopping me from receiving a GRAD Plus – Student Loan from the Department of Education/Federal Student Aid.

I learned of my debt late XXXX/early XX/XX/2018 when my financial aid was not dispursed in full.

General information about the debt is provided below : Balance : {$1400.00} Account Status : Closed Last Payment : > 30 days Current Payment Status : In Collections/Charge-Off.

I contacted US Bank to try to settle this debt and one more debt that I was unaware that I had on my credit report. US Bank Credit Card Department was able to easily help me in settling one debt over the phone with a settlement payment. I have confirmation that the account was settled on an official letterhead dated late XXXX/early XX/XX/2018.

I was attempting to work with the US Line of Credit Department to settle the Line of Credit Debt that I had at the same time and it has proven much more difficult. First I updated my contact information from my prior state of residence to my new address in North Carolina, because I have not received any notification of my debt.

When I initially called in XXXX, I was informed by an official named XXXX that I would be able to settle my debt of {$1400.00} for {$950.00} and that once I accepted that offer, I would have to pay it within 1 month before it expired. I waited a week to make sure I had enough funds to settle the account and called XXXX back to accept the offer at the end of XX/XX/2018.

When I accepted the offer, XXXX transferred me to the settlement payment department. When I attempted to make a payment over the phone, the representative over the phone told me that US Bank was unable to take a settlement payment from me because my debt is out of the North Carolina Statute of Limitations ( the state has a 3-year window for creditors to collect on a debt, if the time passes the creditor can no longer ask for/accept payment for a debt ).

READ  Telerecovery Corporation - CFPB Complaint ID 2889459

During this time, I became a bit frustrated because I was trying to settle the debt and was under the assumption by the bank that they would allow me to make a settlement payment. I was trying to find out from the representative if she knew of any other way to resolve my debt within the Line of Credit Department. She did not provide me with any instructions or information.

Since there was this problem, I called the general US Bank Customer Service Department and she was able to get a hold of the Line of Credit Department and have them open an appeal for my settlement offer. She also gave me the number of a manager named XXXX to call in the next week regarding my situation. The following week I called XXXX and the Line of Credit Department every day to try to take next the necessary actions. I continually left voicemails with my account number, social security number, and contact information. I never had my calls returned.

After a week and a half, I called the Line of Credit Department to re-explain my situation and was able to talk to a representative that told me I need to submit a written letter to the Department to get my issue addressed on an official bank letterhead. I received the XXXX XXXX Address I needed, so I can ask the bank to take action to delete my LOC Charge-Off from their records since they can not accept a settlement payment from me since I live in North Carolina and the age of my debt exceeds the Statute of Limitations.

The address the representative gave me was : US Banks LOC Department Complaints XXXX. XXXX XXXX XXXX, OH XXXX I sent a letter to the address above on XX/XX/XXXX. The Department of Education/Federal Student Aid requires the submission of bank statements on an official letterhead to consider it a valid documentation for a credit appeal. I thought this would be the best way for me to get an official statement from US Bank on the status of my account and any final steps we can do to close/settle the account and permit me to get my GRAD Plus student loan.


Company: U.S. BANCORP

State/Zip: NC 277XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3070971

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top