Navient Solutions – CFPB Complaint ID 3032584

Date Received: 2018-09-29T00:00:00

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX put me in nearly {$50000.00} worth of student loan debt with promises to help me gain employment upon completion. The school closed, I did not receive help finding employment, and the education they gave me left me unqualified to take a job doing what the XXXX XXXX XXXX promised. I can not get work to pay back the loans. I do not know how to get relief for these damages.

Company: Navient Solutions, LLC.

State/Zip: NY 141XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3032584

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.