CFPB Complaint

U.S. BANCORP – CFPB Complaint ID 3074117

Consumer Complaint Submission

Date Received: 2018-11-14T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Today my wife, my place of employment and a couple family members were called and left messages threatening to sue me over an alleged unpaid debt. This debt was paid and proof of payment was provided. This is now at least the 6th different creditor who has tried to collect the same debt that was sold off by US Bank.

Company: U.S. BANCORP

State/Zip: CA 923XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3074117

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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