CFPB Complaint

U.S. BANCORP – CFPB Complaint ID 3068478

Consumer Complaint Submission

Date Received: 2018-11-07T00:00:00

Product: Other debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I just received a phone call on my work number from a company answering to claims and litigations, aka XXXX XXXX. I never give out my work phone # and these people knew my social and all sorts of information like a legitimate debt collector would know. After being connected to another person who claimed to be a lawyer it became apparent that something was wrong. First, he said i had a US BANK account that discharged in 2014 and that money was owed but i never did and in fact, just recently closed an account with them. I would think they would not have even opened it in the first place if i owed them money. He said something about i committed fraud by using 2 id ‘s. When i questioned him he shut me up and would not answer any of my questions. I wanted to know what the balance owed was and he shut me up. I asked for an itemized statement of amount owed to be sent to me and he shut me up. He spoke really fast, so fast it was hard to communicate with them. It was almost like a scammer but legitimate debt collectors are just as shady so who knows. I have the company information which called me. XXXX XXXX they answer to claims and litigation at phone # XXXX they gave me a case # XXXX

Company: U.S. BANCORP

State/Zip: KY

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3068478

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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