CFPB Complaint

AES/PHEAA – CFPB Complaint ID 3027384

Consumer Complaint Submission

Date Received: 2018-09-24T00:00:00

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I am a parent borrower ( my daughter was a student ) and I borrowed {$41000.00} in total paid {$18000.00} so that left {$23000.00} unpaid. I am willing to pay base on my income I tried to apply for lower monthly payment with XXXX XXXX XXXX. They told me to consolidate the loan that in order I am able to lower payment. I thought that was I had been seeking and I applied for that option. Then they received email from XXXX ( XXXX XXXX XXXX ) for consolidation and I replied back right after regarding withdrawing the application due to missunstood because of the principal balance go higher that I did not know. The XXXX rejected my request of withdraw the application. I do not think it is right because borrower has right to cancel the application.
I keep paying what I owe XXXX as much as I can but I never agree with the term of loan I have addressed this to XXXX but they ignore. I am seeking for help to solve this issue I hope CFPB may help.

Thank you for your help in advance.


Company: AES/PHEAA

State/Zip: MA 018XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3027384

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