CFPB Complaint

Navient Solutions – CFPB Complaint ID 3040841

Consumer Complaint Submission

Date Received: 2018-10-09T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XX/XX/2018 i called navient about a conversation regarding a disputed account with a rep prior. She wouldnt allow me to dispute account she told me to contact school for proof. Said that no supervisor was there to speak to me said that shes was tring to help but kept over talking me and repeating the same phrase over and over again. I paid my loan prior but stopped after realizing a institution that was being disputed was being paid too. I wantef clarification on that instabces and ive called numerous times!! Please help

Company: Navient Solutions, LLC.

State/Zip: PA

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3040841

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Navient Solutions - CFPB Complaint ID 2464788



About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top