Franklin Collection Service, Inc. – CFPB Complaint 2018-10-11

Date Received: 2018-10-11

Product: Other debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Had a history of problems with XXXX XXXX XXXX emailed corporate office several times. This is the final straw, XXXX XXXX XXXX stating I owe them a past due balance when my account was closed at a XXXX balance. I was told over the phone on a recorded line that since I was moving to a area they didnt not cover I did not have to pay a early cancellation fee. My triple plan service was closed and I returned all the equipment back. They didnt even cancel my cable service but I returned my equipment. I explained I was moving and need all services taken care of.
Now I see on my credit report that I supposed to owe them. I dont owe XXXX XXXX XXXX anything.
I want this to be removed off my credit report and for them including XXXX XXXX XXXX to leave me alone.

Company: Franklin Collection Service, Inc.

State/Zip: MI 481XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3042888

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See also  NRA Group, LLC - CFPB Complaint 2017-12-26
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