CFPB Complaint

Navient Solutions – CFPB Complaint ID 3045649

Consumer Complaint Submission

Date Received: 2018-10-14T00:00:00

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I spent the last 10 years working for the XXXX XXXX, XXXX XXXX and making on time payments to my loan. When I called to find out about my loans be absolved because of that reason I was told that my loan wasn’t the right type of loan. That’s how I was left. They redid my loan payments but that’s all.

Extremely frustrating and unfair that I wasn’t told that 10 years ago.

Company: Navient Solutions, LLC.

State/Zip: WA

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3045649

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  National Recoveries, Inc. - CFPB Complaint 2018-11-16

About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top