Date Received: 2018-10-15T00:00:00
Product: Federal student loan servicing
Issue: Struggling to repay your loan
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I wish to be identified as someone who has been harmed by the management practices of Navient. Many times, it was suggested to place my account in forbearance – they did not explain that forbearance would run out and that it would negatively affect my credit rating. When they placed my account in forbearance they would make it effective the day after my payment due date to ensure that my credit rating showed I was late paying. I have tried to ask Navient multiple times to take care of the fraudulent credit reporting and they have refused. This has affected my ability to get loans and employment. Overall, Navient ‘s responsibility to inform their customers on the loan repayment process is terrible.
Company: Navient Solutions, LLC.
State/Zip: MN 551XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3046567
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