CFPB Complaint

GMA Investments, LLC – CFPB Complaint 2018-10-15

Consumer Complaint Submission

Date Received: 2018-10-15

Product: Payday loan debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Hello, I have a defaulted payday loan with XXXX. It was eventually taken over by XXXX XXXX aka GMA Investments. I believe in paying what I owe, so I made an agreement on XX/XX/18 with ” XXXX ” at XXXX to have {$25.00} taken out of one of my credit cards every month. When I saw the {$5.00} cash advance fee also taken out, I called XXXX back up and cancelled this arrangement and stated I would call back to make another arrangement. Today, XX/XX/18, I was notified via email from my credit card company that this company tried to take out another {$25.00}. Totally unauthorized. I called XXXX and asked why. He stated ” well, you never called back to make other arrangements. ” Isn’t this illegal? Please advise.

Thank you,

Company: GMA Investments, LLC

State/Zip: TN

Company Response to Complaint: Untimely response

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 3046465

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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