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Home   >   Scam Reporter   >   CFPB Complaint   >   CAPITAL ONE FINANCIAL CORPORATION – CFPB Complaint

CAPITAL ONE FINANCIAL CORPORATION – CFPB Complaint

By on December 16, 2018
Consumer Complaint Submission

Date Received: 2018-10-15T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have know idea where this came from. Some one must’ve stolen my identity. At the time I was living with my sister I don’t know who is impersonating me. I think maybe she knows something about this. I will press full. Charges. This is not my debt. It for XXXX $ at an XXXX XXXX. Original. Creditor is 12 capital one. On XX/XX/2017.

Company: CAPITAL ONE FINANCIAL CORPORATION

State/Zip: LA 706XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3046471

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  BANK OF AMERICA, NATIONAL ASSOCIATION - CFPB Complaint

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