Date Received: 2018-10-15T00:00:00

Product: I do not know

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My elderly mother received a letter in the mail from XXXX XXXX XXXX XXXX about a debt that she didn’t even know was for. They never told her what exactly it was for when they called several times. She went to the ER a few nights later and spent 3 nights in ICU ( its on record ) and she got home and they still kept calling her. She told them she was in the hospital and they didn’t seem to care. They wanted their payment immediately and insisted she give them her routing and checking number. I feel like we should have rights to stop them from bothering while in such poor health.


State/Zip: LA 706XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3046589

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.