CFPB Complaint

AES/PHEAA – CFPB Complaint ID 3052428

Consumer Complaint Submission

Date Received: 2018-10-21T00:00:00.000

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My student loans for my teacher credential program were taken out in XX/XX/XXXX. I have now worked for 20 years as a XXXX XXXX XXXX in XXXX XXXX setting.
I have paid on these loans since I completed my credential program and owe {$8700.00} as of this date. I completed the loan forgiveness paperwork in XX/XX/XXXX and AES replied that my application was incomplete. I finally resubmitted the application with copies of my credentials in XX/XX/XXXX. I again received a letter stating that my application was incomplete. I again sent in the copies of the application and my XXXX XXXX in XX/XX/XXXX. On XX/XX/XXXX, I received notice that my application was incomplete because ” the documentation you submitted to our office indicates that you teach science or math in a secondary school. If, so please submit a copy of your full sate certification … ” As stated above, I do NOT teach science or math, I XXXX XXXX XXXX. I am sending a letter to AES in response to this along with all the documents I sent in XX/XX/XXXX, but I am extremely frustrated with them and view this as a attempt to deny the loan forgiveness I am very much eligible for. This is either incompetence or obfuscation.

Company: AES/PHEAA

State/Zip: CA 908XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3052428

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