CFPB Complaint

AES/PHEAA – CFPB Complaint ID 3054713

Consumer Complaint Submission

Date Received: 2018-10-24T00:00:00.000

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I requested a re-audit of my qualifying public service loan forgiveness employment in XX/XX/2017. I have yet to receive any response on the request despite calling on more than one occasion to follow up. XXXX has refused to certify months during which I was employed by a qualified employer and otherwise complied with all requirements for public service loan forgiveness. At one point I was considered ” ahead ” on payments because I was admitted to the auto-payment program but was not aware of the fact that I was admitted. As a result, in the month that I was admitted, I made a manual payment and an auto-payment the same month. For months thereafter, while working at a qualified employer, XXXX has refused to qualify my service until I went a month without paying so that I would be considered no longer ” ahead ” on my payments. In addition, the month I was instructed not pay so that I would no longer be ” ahead, ” also did not count despite continuing to be employed by a qualified employer and complying with all other requirements.

Company: AES/PHEAA

State/Zip: NY

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3054713

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