CFPB Complaint

AES/PHEAA – CFPB Complaint ID 3055907

Consumer Complaint Submission

Date Received: 2018-10-24T00:00:00.000

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I’ve been getting scammed by this company for many many years, in fact 15 years since I graduated college. Never! have they applies my principal payments to the actual principle … And as of late, they have started charging unpaid interest which I am sure down the road will result in delinquency … and more late fees. What makes me furious is that I am setup on auto draft and when I check my account it says I AM PAID AHEAD! Here is a sickening example. I had one unsubsidized loan for {$2500.00} ( and change ) … and after more than 10 years of paying that 6.7 % loan and literally 20+ principle payments, I still owe {$1200.00}. This is ridiculous, I’ve paid this loan off 10 times over. Funny how my payments for this loan were applied to my 2.7 % interest loans. How much do you plan on ripping me off for, sum total, over he course of 30 years – AES?

For those of you who do not believe me, please search ripoff and other consumer advocacy sites for AES SUCCESS and their deceptive practices as well as their new scam the variable ‘unpaid interest ” scam that appears to fluctuate depending on whatever they feel like stealing for that period of time.

I am so sick of this company … Had they applied my payments correctly, as opposed to strategically applying them to benefit themselves and steal from consumers like me, my loans would be nearly paid-off now. Disgusting and deceptive … My only retailiation is Karma … and to that end, I foresee a class action in the coming years. If I had the time, I’d start one now.

Sincerely, XXXX XXXX

Company: AES/PHEAA

State/Zip: TN

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3055907

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