CFPB Complaint

Reliant Capital Solutions, LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-10-24T00:00:00.000

Product: Private student loan debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Received a call on XX/XX/2018 at XXXX from someone claiming to be a representative of XXXX XXXX XXXX saying I owed a balance of {$1900.00} they are trying to collect for XXXX. I told them I have an email proving that I don’t owe that amount and that I will forward it to them, which I did. At that point, the representative told me they would sue me and if I didn’t pay the {$1900.00} by next Monday, they would take me to court. I explained that I had several bills with various amounts, but the final email proved I only owed the {$120.00} and I asked for them to email me the proof of the debt, and they haven’t. They just kept repeating they would sue me for the other amount if I didn’t pay by Monday. They also stated they didn’t purchase the debt from XXXX, so I’m confused as to how they are trying to collect.

Company: Reliant Capital Solutions, LLC

State/Zip: VA 234XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3054998

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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