Date Received: 2018-10-24T00:00:00.000
Product: Medical debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: OPTIMUM OUTCOMES, INC/XXXX XXXX XXXX ACCOUNT # : XXXX ; XXXX ; XXXX ; XXXX Tel:XXXX CEASE AND DESIST is cancelled and I need immediate answer to the derogatory report of medical report on my credit. Optimum Claimed XXXX XXXX XXXX is a medical center.
I am requesting for my signatures on the four medical bills you said I owed the XXXX XXXX XXXX. If you don’t have any itemize bills and signatures, you need to remove the derogatory reports you posed on the XXXX, XXXX and XXXX.
You have denied to speak to me or send information to me. Now you can talk to me.
I never received any documentation before you posted derogatory reports on my credit reports.
Company: OPTIMUM OUTCOMES, INC.
State/Zip: MD 212XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3055506
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
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