CFPB Complaint

Navient Solutions – CFPB Complaint ID 3056560

Consumer Complaint Submission

Date Received: 2018-10-25T00:00:00.000

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have had my loans since XXXX. Started with a balance of approximately {$30000.00}. It is now XXXX and I owe over {$32000.00}. I have paid them different payment amounts each year, 4-5 years anywhere between {$36.00} – {$120.00} since it varies due to their plan and my income. How am I ever going to pay them off if out of this entire time and I can’t seem to ever lower this balance. Instead it continues to increase rather than decrease!! This is a total scam these people have and someone needs to do something about it!!!
Nobody there seems to be able to give me a logical explanation as to why the balance has not gone down at all.

Company: Navient Solutions, LLC.

State/Zip: FL 347XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3056560

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