AES/PHEAA – CFPB Complaint ID 3056928

Date Received: 2018-10-26T00:00:00.000

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX is either incapable or at least has not been able to apply a consolidation payment to the loans I’ve specified.
– On XX/XX/XXXX, I began the process of consolidating all of my un-subsidized student loans held by XXXX and XXXX XXXX XXXX through XXXX.
– Payment was disbursed on XX/XX/XXXX. That same day I called to notify both of the current loan holders XXXX and XXXX XXXX XXXX of my plans to consolidate and requested to only apply the payment towards the un-subsidized loans.
– Payment was posted on the XXXX account on XX/XX/XXXX. I called to inquire why the payment was not applied as directed, as it was evenly distributed to all loan. I re-request again to apply payment only to un-subsidized loans.
– I requested to speak to supervisor and spoke with XXXX ( agent number XXXX ) who said the payment should be allocated as requested two weeks from the current date.
– It is XX/XX/2018 and the payment has not been allocated as requested. The payment for the month of XXXX has now been posted.
– Interest has continued to accumulate on loans that should have been paid off two weeks ago, and is being included for the current payment due in XXXX.

Company: AES/PHEAA

State/Zip: TX 752XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3056928

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