Date Received: 2018-10-27T00:00:00.000
Product: Medical debt
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: My husband, XXXX XXXX and I, XXXX XXXX have repeatedly asked the XXXX XXXX to stop contacting us on our cell phones, and have given them our landline phone number. However, they continue to call our cell phones. When we remind them that they are not supposed to be calling our cell phones, they get rude and hang up on us.
Company: Revenue Assistance Corporation dba Revenue Group
State/Zip: OH 440XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3058553
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.