CFPB Complaint

Navient Solutions – CFPB Complaint ID 3062689

Consumer Complaint Submission

Date Received: 2018-11-01T00:00:00.000

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: This involves a student loan. Navient changed my fixed interest loan to a variable interest loan ( on loans XX/XX/XXXX and XX/XX/XXXX ). The interest rate has increased from 0.001 % to 10.750 %. This occurred immediately after I paid off one of my loans. I was charged for the month of XX/XX/XXXX a total of {$73.00} in interest.

I called the number on Navient ‘s web page ( XX/XX/XXXX ) and was transferred to XXXX. The operator indicated that she ” didn’t see ” the 10.750 % rate and had ” no control over what Navient has on its website ” but that my ” collector did. ” She also indicated that I ” shouldn’t rely ” on what’s on Navient ‘s website and that it ” wasn’t up to date. ” Since the website shows my monthly payments, how much I must pay each month, and my payment history, this advice is XXXX.

The operator then transferred me to XXXX XXXX where XXXX XXXX said she ” didn’t see ” the 10.750 % rate and had ” no control over what Navient has on its website. ” When I indicated that the previous person claimed XXXX could correct the problem, she denied this and then berated me for being in debt — in spite of the fact that I have been making the monthly payments as indicated on the Navient website.

Though I did go into default during the beginning of the recent recession, I have been paying consistently on my loans since XXXX and have payed off most. I believe this is an attempt to keep me in debt in spite of my success in paying off my loans.

Company: Navient Solutions, LLC.

State/Zip: CA 946XX

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Company Response to Complaint: Closed with explanation

READ  Navient Solutions - CFPB Complaint ID 3054700

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3062689

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