CFPB Complaint

AES/PHEAA – CFPB Complaint ID 3063807

Consumer Complaint Submission

Date Received: 2018-11-02T00:00:00.000

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I’m participating in the Public Debt Forgiveness Program and submitted my first certification form in XX/XX/XXXX. It certified that I’ve been working that the XXXX XXXX XXXX XXXX, an qualifying XXXX, since XX/XX/XXXX.

My loan was transferred from XXXX to XXXX XXXX shortly thereafter. However, my first statement from XXXX indicates that I’ve only made 3 qualifying payments toward the PDF program.

Before working at this XXXX, I worked for the XXXX XXXX XXXX, and I’m working on obtaining certification of that as well. That is a total of 7-8 years of public service. My account should certainly reflect more than 3 qualifying payments.

Company: AES/PHEAA

State/Zip: CT 061XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3063807

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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