Date Received: 2018-11-02T00:00:00.000
Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I’m participating in the Public Debt Forgiveness Program and submitted my first certification form in XX/XX/XXXX. It certified that I’ve been working that the XXXX XXXX XXXX XXXX, an qualifying XXXX, since XX/XX/XXXX.
My loan was transferred from XXXX to XXXX XXXX shortly thereafter. However, my first statement from XXXX indicates that I’ve only made 3 qualifying payments toward the PDF program.
Before working at this XXXX, I worked for the XXXX XXXX XXXX, and I’m working on obtaining certification of that as well. That is a total of 7-8 years of public service. My account should certainly reflect more than 3 qualifying payments.
State/Zip: CT 061XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3063807
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.