Date Received: 2018-12-10
Product: Private student loan
Issue: Struggling to repay your loan
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: On XX/XX/2018 I called XXXX XXXX customer service to see if I could get my monthly payment lowered because I was having difficulty making the monthly payment of XXXX. I was told there was nothing they could do since I had already used the 12 month forbearance. I discussed that I wanted to make monthly payments on the loan but was having difficulty paying the XXXX payment and asked to get lower, more affordable payments. I was told that the only option for me was to stop making payments on the loan, allow the loan to become late, and then I would be contacted by someone from the collections department to see if they could help me with lowering my monthly payment. I said I did not want to miss a payment and become late on the loan because it would make it more difficult for me to catch up. I asked to speak to someone who could help me now before I was late on a payment. I spoke to a supervisor who was unable to help me and was told the only way the collections department would talk to me and try to help me was if I became late on payments. I reached out to XXXX XXXX for help in lowering my monthly payment and they refused to help me unless I become delinquent on payment!
Company: SLM CORPORATION
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3096970
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