HSBC NORTH AMERICA HOLDINGS INC. – CFPB Complaint ID 3066259

Date Received: 2018-11-05T00:00:00.000

Product: Mortgage debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/2018 at XXXX EST, I got a phone call from a HSBC collections department representative, asking if I was going to make this month ‘s payment on time, and if he could get that going for me today.

Payment is due on XX/XX/XXXX, and past due on the XX/XX/XXXX.

I told him I would have it on XX/XX/XXXX, and he seemed to be ok with that.

He then asked about XXXX ‘s payment, if I would have it on time, and that’s when I got a bit angry about his line of questioning, and why I was being called in the first place, since nothing is past due.

I told him that if this is they way they are going to do business with me, then to please don’t call me any further because it felt like harassment. I’m not sure he understood, so I repeated to clarify my stand on this issue, but I’m not sure he got the message.

Company: HSBC NORTH AMERICA HOLDINGS INC.

State/Zip: NJ

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3066259

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