Peterson Enterprises Inc. – CFPB Complaint ID 3066520

Date Received: 2018-11-06T00:00:00.000

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX, I came outside to see that my car had a boot on it. There was a notice stating that I had 4 or more parking tickets in collections, and that due to your non responsiveness, your vehicle has been immobilized. I was told that if I did not pay the amount in full within 48 hours, my car would be impounded.

I called XXXX XXXX XXXX, gave my name and my license plate number. I was told that there were NO tickets on file for that license plate number, and that I had tickets on my record for a different license plate. She asked if I had changed my license plate and I told her I had not, as I had this car for the past 4 years. I also mentioned that I had just received my tabs a week earlier, and that the DOL will not let you renew tabs if you have parking tickets in collections. She claims you must have got lucky then. I told her I have never once received a notification that I had anything in collections, so walking out to my car being locked should not be allowed. I was never given a chance to rectify the problem before it got out of hand. She told me they made one attempt to mail me a letter, and the letter was sent back to them. I informed her that the notice on my car stated that they made all proper attempts to contact and that i wanted to know what the other attempts were. She did not have an answer for me.

She did have on record that I came to their office in XXXX of XXXX to pay off a ticket, but claims there were four others that didnt go on record until XXXX of XXXX, conveniently.

I should not be held liable for late fees, interest fees, etc. when it is on record at XXXX XXXX that their one attempt at mailing me a letter was never received. They did not make full attempts, and originally told me that my tickets were on a DIFFERENT license plate number, although my tickets are from XXXX and XXXX and I have had my car since XXXX.

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They also said they can not show me where the parking tickets occurred but could give me a print out with the ticket number only, which I have attached.

I worry that they are violating the law, and possibly the Fair Debt Collection Practices Act and would like this reviewer.

Since I was threatened with getting my car impounded if not paid in full within 48 hours, I took an advance on my paycheck to cover the cost and I had to miss work on XX/XX/XXXX and will be missing school on XX/XX/XXXX waiting for the boot to be removed.

Thank you for your time.

Company: Peterson Enterprises Inc.

State/Zip: WA

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3066520

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