– Consumer Complaint – January 9, 2019

Consumer Statement:

I was working with a company in which I got a letter that I was approved for debt forgiveness for student loans. I had told the company that I was assuming the debt for all of my children’s student loans. I am getting harassed daily from Neinet, a federal loan in my son’s name, and Sallie Mae. I was told that I had to make 3 payments in the amount of $233 which I did. Then I was told that I didn’t have to pay anything for a year.

I can no longer get in touch with company by phone or email.

Consumer Action Taken:

I have tried to call several times and I have tried to email the company several times. No calls go through to anywhere and emails are returned to me saying that these email addresses are not valid. The name of the company is student loan forgiveness. The phone # is 800-999-9760. I spoke with a man by the name of Nick Monroy. I haven’t been able to reach this company after weeks of phone calls and emails. I was client # 241069931. I did get a letter of approval from the Dept. of Education saying that my request was approved. They said that their amount included all loans in both my children’s names. I am getting daily calls and letters from companies where loans are in my children’s names. I was told that all of my children’s loans were included, yet I keep getting email, letters and phone calls from loan companies stated above.

The person that I spoke to at this company was Nick Monroy. I have been trying to call him every day for weeks and I get no answer or answering machine to leave a voicemail 800-899-9700. The company is called student loan I cannot reach this company at numbers that I had been using and emails that I was using. I was in correspondence with them and within the past month have not been able to reach them. Now I feel that they were some type of scam. After signing a contract 6 months ago, I questioned them the I felt they were a scam and wanted to change companies. They said that I signed a legal binding contract and if I contacted any other student loan consolidations that they would take legal action against me. Other loan companies have contacted me and told me that this company had thousands of complaints and were the worst company out there. Now I cannot even get in touch with them. I would like to switch to an honest company but I am worried about their threats. I think that their company doesn’t exist anymore. I keep getting letters about loan defaults but I have the letter that my forgiveness was approved. The student loan company said that I had to make 3 payments of 223 and no payments for a year, then $99 a month for one year.

Besides not being able to get in touch with this company they did not consolidate students debt in my children’s names that I was assured that this was included in my account. Now I am really upset about letters and phone calls I keep receiving regarding student debts. I have copies of all emails between the company and me, that I can forward to you. I am a single parent as well as a high school teacher. I know that I am rambling but I am worried and very upset. These student loans are effecting me and my children’s credit score. Can someone please get back to me. I need resolution and I don’t know what to do since the company told me several months ago that I signed a legally binding contract. I would like to switch to your company. I don’t even know if the old company still exists since I cannot reach them. Thank you. I cannot attach documents because as of now they are emails and in my email. If I leave this page to retrieve the emails, I am worried that I will loose information sent to you thus far. But I did save all the emails. Perhaps I can turn the emails into documents. I can forward all emails to you ASAP. I can forward them to you once I have an email address to forward them to. This company has my bank information as well. I know that I am rambling but I am literally freaking out over this issue. Your prompt response will be appreciated. Thank you.

Date This Problem Happened: August 1, 2018

State You Live in: New Jersey

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid: $699

Company Name:

Company Address:

Company Telephone Number: 800-999-9760

Website of Company:

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

2 thoughts on “ – Consumer Complaint – January 9, 2019”

    • You should take contact from your student loan servicers seriously and negotiate a solution directly with them. You should also confirm they have the correct mailing address and contact information for you. Often times these student loan assistance companies changed it to their own address.


Leave a Comment