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STERLING JEWELERS, INC. – CFPB Complaint

By on January 11, 2019
Consumer Complaint Submission

Date Received: 2018-11-10T00:00:00.000

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX/XXXX XXXX is fraudulently reporting on my credit reports in the amount of {$3600.00} account # XXXX * There is no balance because you claim to have charged off the account and it is a FACT that there is insurance on each account to protect the creditor against asset loss. Did you receive monies from an insurance claim that paid off the alleged account balance?
* Did they even fund the account or did you?
* Did you take tax credits?
* Are you the creditor or really just the servicer?
* Did you disclose that you were charging me for the insurance premium to protect against asset loss?
* Did you get your approval in writing agreeing to the amount of the premium as require by law?
* Did you get the insurance payoff prior to charging off the account?
* Is the contract creating the account even valid since they lacked full disclosure and equal risk?
* Did you even have a certified copy of the original contract bearing both my signature and your authorized representative ‘s signature?
* Can you provide a full accounting showing every charge, every payment, every fee, every interest charge, every credit -including the insurance claim monies received, and any other amount along with the date each event occurred? *This does not mean you get to send me monthly billing statements. You need a full history document ).

You need to respond point by point on each issue raised and provide documentation for everything you claim. Plus, verification requires a sworn affidavit, so that’s how you need to respond.

Company: STERLING JEWELERS, INC.

State/Zip: AZ

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3071024

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  HSBC NORTH AMERICA HOLDINGS INC. - CFPB Complaint

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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