Date Received: 2018-11-10

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: AMEX is fraudulently reporting on my credit report in the amount of {$3800.00} account # XXXX * There is no balance because you claim to have charged off the account and it is a FACT that there is insurance on each account to protect the creditor against asset loss. Did you receive monies from an insurance claim that paid off the alleged account balance?
* Did they even fund the account or did you?
* Did you take tax credits?
* Are you the creditor or really just the servicer?
* Did you disclose that you were charging me for the insurance premium to protect against asset loss?
* Did you get your approval in writing agreeing to the amount of the premium as require by law?
* Did you get the insurance payoff prior to charging off the account?
* Is the contract creating the account even valid since they lacked full disclosure and equal risk?
* Did you even have a certified copy of the original contract bearing both my signature and your authorized representative ‘s signature?
* Can you provide a full accounting showing every charge, every payment, every fee, every interest charge, every credit -including the insurance claim monies received, and any other amount along with the date each event occurred? *This does not mean you get to send me monthly billing statements. You need a full history document ).

You need to respond point by point on each issue raised and provide documentation for everything you claim. Plus, verification requires a sworn affidavit, so that’s how you need to respond.


State/Zip: AZ

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3071010

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

See also  ERC - CFPB Complaint ID 2966841

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