CFPB Complaint

AES/PHEAA – CFPB Complaint ID 3065928

Consumer Complaint Submission

Date Received: 2018-11-05T00:00:00.000

Product: Federal student loan servicing

Issue: Credit monitoring or identity theft protection services

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX reported negatively on my credit report even though I believed to be enrolled in income based repayment since XX/XX/2018. I was never given any payment amount so I assumed it to be XXXX. I would like all poor XXXX XXXX reports since XX/XX/2018 removed from my credit score as soon as possible.

Company: AES/PHEAA

State/Zip: WI

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3065928

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Amsher Collection Services, Inc. - CFPB Complaint ID 2921124

About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top