CFPB Complaint

ENCORE CAPITAL GROUP INC. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-11-14T00:00:00.000

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX, I mailed XXXX XXXX letters concerning two accounts that were part of an account they purchased through an original creditor, XXXX XXXX. I expressed to them that the collection accounts that they had were fraudulent. They then sent me a generic statement saying that the accounts were valid on XX/XX/2018.
I have filed my identity theft report through the FTC and also filed a report with my local police department. All three credit bureaus have deleted the XXXX XXXX accounts from my credit report. The fraudulent accounts that went to collections from the original creditor needs to be deleted. I need XXXX XXXX to delete the following collection accounts ; XXXX XXXX Account Number XXXX XXXX Account Number XXXX {$2300.00} XXXX XXXX Account Number XXXX Midland Account Number XXXX {$1200.00} I have sent in numerous requests since XX/XX/2018 and it is now mid XXXX and all acts of civility are out of the window please help resolve this matter.

Thank you in advance for resolving this issue in a timely manner.

Company: ENCORE CAPITAL GROUP INC.

State/Zip: IN

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3074389

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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