JPMORGAN CHASE & CO. – CFPB Complaint ID 3075660

Date Received: 2018-11-15T00:00:00.000

Product: Mortgage debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Dear CFPB I was trying to modify my mortgage loan with Chase Bank,, this issue dragged for almost three years.
Bank declined after many exhausting attempts. always, overqualified, under qualified. etc.
They proposed an alternative. Reinstate the loan, or do a short sale.
in effort to reinstate the loan, I went through a costly expenses since I had to bring the property up to code, and really upgrade the house condition in order to put it on the market. ( I will attached MLS page ) all savings dried out. give notice to 18 years tenants to move, etc.
costly, for sure. but ; I only way to reinstate the loan with back interest, attorneys fees etc. properties do not sell as quick as we want. reason why I said fine, let ‘s put property for sale as Short Sale, which ever action takes place first is going to be. since short sale is less harmful then foreclosure.
We accepted a buyer willing and able to purchase this property, send offer to the bank.
most work done, my other property already on the market, and Chase decided to put the property on Foreclosure, in the low 300,000 it was not sold at auction, is now returned to the bank. is unreasonable.

I want to keep my property after all efforts and expenses. please, help.

Company: JPMORGAN CHASE & CO.

State/Zip: CA 919XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3075660

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