CFPB Complaint


Consumer Complaint Submission

Date Received: 2018-12-19T00:00:00.000

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Bank of America says I have ” residual interest due ” even though I paid the account on time, by the due date, in full. How is that possible? Although the amount is nominal, it is the principal. How can the ” balance ” NOT BE THE BALANCE DUE???? When I questioned why I had a balance, I was told by the rep that it was ” residual interest ”. I paid the amount because I don’t want my credit to be destroyed over this amount. I want BOA censured or whatever it takes for them to stop ripping off the public.


State/Zip: TX 781XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3105224

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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