Quick Answer: Franklin Collection Service received a CFPB complaint in 2018 for incessant calling after being told to stop, but provided a timely response that closed the matter with explanation. The company’s timely response and lack of consumer dispute suggests they addressed the communication tactics issue appropriately.
Date Received: 2018-11-18T00:00:00.000
Product: I do not know
Issue: Communication tactics
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Consumer Complaint: Incessant calling after having been told to stop calling
Company: Franklin Collection Service, Inc.
State/Zip: TX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3077482
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
Know Your Rights: If a debt collector is contacting you, you have legal protections. See the complete list of FDCPA violations collectors commit most often. Use the free Debt Validation Letter Generator to demand proof of the debt, or check this collector’s complaint history with the Scam-O-Meter.
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