Date Received: 2018-11-20T00:00:00.000
Product: Federal student loan servicing
Issue: Problem with a credit reporting company’s investigation into an existing problem
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: On my credit report, my federal student loan serviced by Navient shows delinquent payments. During this time my loans were in forbearance. Navient sent emails to me asking if I wanted to place my account in forbearance with the directions of ” simply reply yes to this email ” and that’s what I did. XX/XX/XXXX and XX/XX/XXXX should not show 90 and 120 day late payments because the forbearance was in place.
Company: Navient Solutions, LLC.
State/Zip: PA 190XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3079526
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