Navient Solutions – CFPB Complaint ID 3079526

Date Received: 2018-11-20T00:00:00.000

Product: Federal student loan servicing

Issue: Problem with a credit reporting company’s investigation into an existing problem

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On my credit report, my federal student loan serviced by Navient shows delinquent payments. During this time my loans were in forbearance. Navient sent emails to me asking if I wanted to place my account in forbearance with the directions of ” simply reply yes to this email ” and that’s what I did. XX/XX/XXXX and XX/XX/XXXX should not show 90 and 120 day late payments because the forbearance was in place.

Company: Navient Solutions, LLC.

State/Zip: PA 190XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3079526

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See also  Navient Solutions - CFPB Complaint ID 3090123