CFPB Complaint

Riverwalk Financial Corporation – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-11-20T00:00:00.000

Product: Payday loan debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have spoken to this debt collection company and advised them this account is disputed and even provided my correct mailing address. I have never received any documentation from them, They had an incorrect address for me, somewhere I lived years ago. I was told this is a payday loan that was taken out online but they have not provided me any documentation to validate there claim.

Company: Riverwalk Financial Corporation

State/Zip: WA 981XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3079156

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  CITIBANK, N.A. - CFPB Complaint



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