Patient Accounting Service Center – CFPB Complaint ID 3079859

Date Received: 2018-11-21T00:00:00.000

Product: Medical debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My name is XXXX XXXX dob XX/XX/XXXX.
I have a medical bill was already being paid through one collection agency called XXXX. At the same time a different company called XXXX was sending letters and calling about this same account. I kept telling them we were working with a collection agency already and they were already doing monthly automatic payments.
I told them to call their client, the original creditor, because as of XX/XX/XXXX the account was paid in full. They told me they don’t need to call the original creditor. After numerous phone calls and letters, including my phone call on XX/XX/XXXX. XXXX sent me a letter saying has determined my dispute is not valid and I still owe the full amount of {$660.00}.
On XX/XX/XXXX I have had a phone call with the original creditor and they told me XXXX is not one of the collection agencies they even use.
Original creditor : XXXX XXXX account # XXXX service date XX/XX/XXXX XXXX alleged account # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX phone XXXX

Company: Patient Accounting Service Center

State/Zip: WA

Company Response to Complaint: Untimely response

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 3079859

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