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Patient Accounting Service Center – CFPB Complaint

By on January 21, 2019
Consumer Complaint Submission

Date Received: 2018-11-21T00:00:00.000

Product: Medical debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My name is XXXX XXXX dob XX/XX/XXXX.
I have a medical bill was already being paid through one collection agency called XXXX. At the same time a different company called XXXX was sending letters and calling about this same account. I kept telling them we were working with a collection agency already and they were already doing monthly automatic payments.
I told them to call their client, the original creditor, because as of XX/XX/XXXX the account was paid in full. They told me they don’t need to call the original creditor. After numerous phone calls and letters, including my phone call on XX/XX/XXXX. XXXX sent me a letter saying has determined my dispute is not valid and I still owe the full amount of {$660.00}.
On XX/XX/XXXX I have had a phone call with the original creditor and they told me XXXX is not one of the collection agencies they even use.
Original creditor : XXXX XXXX account # XXXX service date XX/XX/XXXX XXXX alleged account # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX phone XXXX

Company: Patient Accounting Service Center

State/Zip: WA

Company Response to Complaint: Untimely response

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 3079859

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

READ  Navient Solutions - CFPB Complaint

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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