Navient Solutions – CFPB Complaint ID 3081766

Date Received: 2018-11-23T00:00:00.000

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My student loans were with XXXX my interest rate was very low All of a sudden my loan was taking over my navient which I never authorized. Now am stuck with them and about a year my loan is 10k more then I owed. Monthly payment is so highly I have to defferred every year or I will be sent to the credit bureau. I want to know can navient take over a student loan without the student signed consent?

Company: Navient Solutions, LLC.

State/Zip: FL 331XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3081766

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