CFPB Complaint

SANTANDER CONSUMER USA HOLDINGS INC. – CFPB Complaint ID 3081637

Consumer Complaint Submission

Date Received: 2018-11-23T00:00:00.000

Product: Auto debt

Issue: Threatened to contact someone or share information improperly

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/2018 I went to a XXXX class in XXXX. I was approached by two classmates XXXX XXXX from XXXX Virginia and XXXX XXXX from North Carolina. They said that I was being investigated for something that my mother and I had done 20 years ago when I lived in XXXX XXXX On XX/XX/2018 a flyer from an investigator was left on my door. picture attached. I have never committed a crime or anything questionable. Ever. And they are complete strangers. I asked them where did they obtain this information, because they are damaging my brand, and my name. I noticed that people were following me. And I wrote A CFPB complaint on XX/XX/2018. I nolonger felt safe in my vehicle, but couldn’t voice this, as only my coworkers knew that I was going to XXXX and I would see vehicles tracing me at work and at home at the store, and at my church. This all fit the dialogue that I had with the associate at XXXX when we had the loan agreement. That they denied. After I made the report, the following tactics has changed. Now there is a man that happens to walk around the complex, as I arrive home from church or work. On XX/XX/2018, my daughter and I went to XXXX. She drove her car. We were followed from XXXX to XXXX XXXX. Shortly after we arrived, a couple came in and pretended that they were interested in a vehicle. They got into their vehicle and left. On Sunday, the XXXX, I called Santander and asked them to retrieve the vehicle. My initial statement was that my loan amount was more than I had taken out for the vehicle, after two years. I did not want to disclose that I had an open complaint with the consumer ‘s bureau. On Tuesday, XX/XX/XXXX, at XXXX there was a man standing out by the exit where I typically exit. I took pictures of him. He saw that I was filming and he ducked his head and briskly walked around to another building. The same day, I noticed that every time I left my building, cars would circle like sharks. And people would just so happen to be standing where they could get a good view. One of which was a bald, XXXX man with glasses. I called Santander at XXXX XXXX and I requested that they pick up the vehicle because I no longer felt safe, and I had already filed a complaint against XXXX XXXX. They responded quickly and gave me the appropriate information. On Wednesday, XX/XX/XXXX, the tow truck Driver came got the vehicle at around XXXX. After they picked up the vehicle, I took the tags to the DMV. While on my way, I saw the same man that was standing outside of my job, ( XXXX with glasses ) driving a green pick up truck, a young lady was beside him, filming me with her cell phone, When I acknowledged using eye contact a nod and mouthed I see you. She stopped. Beside me was a XXXX XXXX police squad car. The driver was wearing a yellow neon jacket. I turned into the DMV. And went in. When I got into the DMV, Santander called me. I ignored the call. As soon as I got out, I called them back, and parked in the adjoining parking lot. Next to a XXXX XXXX XXXX. A man was in the car. Within watching distance, the XXXX XXXX police car pulled up and the driver just watched me. So all of a sudden he steps out, and ‘looks under the hood. ‘ Plate number XXXX. I have pictures. When I got on XXXX, the police car followed me. There was a large truck between us, that it attempted to use for cover. I turned into the left turning lane at XXXX XXXX, and turned into the shopping center, and went home. This leads me to believe that this is XXXX ‘s doing still. About a year ago, she had asked me if I changed my hair. And I had went from really curly to extremely straight. Although I wouldn’t leave Santander out. I separate complaint will be filed. Which ever company is trying to use fear tactics. They have used people to come into my church and watch and record me. And this has been going on for more than a year. The associate at XXXX said that they would do things like this. And I am a XXXX woman with XXXX children in today ‘s society.

READ  Navient Solutions - CFPB Complaint ID 3082535

Company: SANTANDER CONSUMER USA HOLDINGS INC.

State/Zip: VA 231XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3081637

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