CFPB Complaint

PORTFOLIO RECOVERY ASSOCIATES INC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-11-23T00:00:00.000

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/18 I contacted PRA — Portfolio Recovery associates in XXXX, VA on their XXXX number to arrange payment of three settled credit card accounts my attorney had worked out with their attorney. I made payments for {$350.00}, {$370.00}, and {$600.00} to them by phone.
The first payment of {$350.00} went through my XXXX XXXX XXXX account and subsequently showed as resolved on my credit profile at XXXX XXXX — which improved my credit rating. The other two payments were confirmed by mail from PRA ‘s office in XXXX, CA showed up on my bank account and then disappeared. I have been unable to resolve this mixup ever since — by email and phone and am repeatedly referred back to my attorney.
I have emailed my attorney again as of today — sicne I was told to pay the original amounts instead of the settle amounts. I think this is an ugly way to run a debt collection business.
The agent son the phone said the payments must have bounced because of insufficient funds. This is XXXX XXXX. I had several hundred thousand dollars in that account at the time. One of 3 debits got processed. The other 2 didn’t and they’re blaming me for insufficient funds. I attempted to make full timely payments and they are refusing to cooperate in a reasonable manner.

Company: PORTFOLIO RECOVERY ASSOCIATES INC

State/Zip: CA 949XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3081705

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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