Navient Solutions – CFPB Complaint 2018-11-26

Date Received: 2018-11-26

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX I was approved for the Income Base Repayment plan. Which I don’t have to pay anything until The renewal which is next year, XX/XX/XXXX. I submit this paper work on XX/XX/XXXX, and was approved on XX/XX/XXXX but they still access a late for to me for XXXX. I shouldn’t have a late fee because I submit my paper work before XX/XX/XXXX which would have been late at that time.

Company: Navient Solutions, LLC.

State/Zip: GA 30133

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3083500

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