Date Received: 2018-11-30T00:00:00.000
Product: Other debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I have a collection with Franklin Collections Services on my credit report saying I owe money. I don’t owe any money to this company. I paid the XXXX XXXX XXXX directly so I don’t know why they put this on my report. I disputed this and it’s still listed.
Company: Franklin Collection Service, Inc.
State/Zip: TN 370XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3088295
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.