AES/PHEAA – CFPB Complaint ID 3083732

Date Received: 2018-11-27T00:00:00.000

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX, I received an unemployment deferment for the period XX/XX/2018-XX/XX/2018. Now I am receiving monthly statements and emails suggesting my account is in arrears. More importantly, I am receiving unemployment benefits and those statements and messages are adding to my stress and ire.

Company: AES/PHEAA

State/Zip: OH

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3083732

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See also  Campus Student Funding, LLC - CFPB Complaint