CFPB Complaint

Diversified Consultants, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-12-01T00:00:00.000

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: This is not my account and I don’t understand why the Diversified Consultants collection agency keeps adding it to my credit report every 6 months.

On XX/XX/2018, a false debt of {$480.00} was reported to XXXX and XXXX. This false debt has an account name of ” XXXX XXXX ”, with an account number of ” XXXX ” and open date of ” XX/XX/2018 ”.

XX/XX/2018, a false account shows a date opened of XX/XX/2018, with an account name of ” XXXX ” and an account number of ” XXXX ”. XX/XX/2018, I disputed this with XXXX and XXXX, and the credit bureaus deleted this false information from my credit report.

In XX/XX/2018, I contacted the Diversified Consultants collection company in regards to this false account. I spoke with a representative who had no information other than my partial first name and my full last name. The representative kept asking for my social security number, my date of birth and my mailing address. I did not give any of this information. I asked the representative to give me some information in regards to this false debt, the representative said they would not give me information until I gave them my social security number, my date of birth and my mailing address.

I do have a work phone that uses XXXX XXXX XXXX XXXX. I am concerned that this false debt may have picked up my name from that account. I have not received any statements nor information in the mail in regards to this false account.

Company: Diversified Consultants, Inc.

State/Zip: MA 020XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3088813

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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