CFPB Complaint

Navient Solutions – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-12-04T00:00:00.000

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I’ve been making payments to Navient on a private student loan for the last 5 years. The balance continues going up.

My mom who is XXXX cosigned and they will not allow her off the loan. I’ve been given erroneous information about allowing her off the loan.

They have destroyed her credit and mine and I’ve called for answers, resolution and they will not provide any info.

They are now harassing my mother at home by calling 15-20 times a day.

I’ve fallen behind on payments and have called for assistance and I’ve been told I need to pay {$1800.00} and there is nothing they can or are willing to do to assist me.

I desperately need assistance and a resolution to this. Please help. As you know Navient has multiple lawsuits pending for shady and illegal practices. I’m one of the people.

Company: Navient Solutions, LLC.

State/Zip: CA 945XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3091041

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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